Responsible Gaming

At Boo Casino our goal is to offer an entertaining, enjoyable and safe gaming experience. As a licensed operator, we are committed to promoting responsible gambling and encouraging every player to use our Services in a controlled and sustainable way.

Gambling should always be a form of leisure – never a way to solve financial problems or escape everyday life. Spending more time or money than you planned can quickly lead to difficulties, which is why we provide tools and guidance to help you stay in control.

Self-Assessment

If you are unsure whether your gambling is still under control, ask yourself the following questions:

Have you ever missed work, school or important appointments because of gambling?
Do you sometimes neglect household or family responsibilities due to gambling?
Has gambling caused tension or unhappiness at home?
Has your gambling negatively affected your reputation or relationships?
Have you lied about how much time or money you spend gambling?
Have you gambled in order to pay debts or solve financial problems?
After losing, do you feel a strong urge to chase your losses as soon as possible?
After winning, do you feel compelled to keep playing to win even more?
Do you often gamble until you have no money left?
Have you borrowed money or sold belongings to fund your gambling?
Has gambling made you careless about your own or your family’s well-being?
Have you ever considered or committed an illegal act to finance gambling?
Do arguments, stress, frustration or disappointment trigger the urge to gamble?

The more questions you answer “yes” to, the higher the risk that you may have a gambling problem. In that case, we strongly recommend using the responsible gaming tools described below and seeking support from professional organisations.

Responsible Gaming Tools at Boo Casino

We provide several tools to help you manage your activity on our site. These features are designed in line with regulatory guidelines and can help you control how much time and money you spend:

Deposit, bet and loss limits
Reality checks (time reminders)
Time Out (short-term break)
Self-exclusion (longer-term or indefinite break)

You can access these tools via your account settings once logged in, or by contacting our Customer Support team, who will help you set or adjust the limits.

Set Limits

One of the most effective ways to gamble responsibly is to define in advance:

how much you can afford to spend; and
how much you are prepared to lose.

At Boo Casino you can set:

Deposit limits – restrict the total amount you can deposit over a chosen period;
Bet limits – cap the total amount you can wager;
Loss limits – control how much you can lose within a given period.

Limits can typically be set on a daily (rolling 24 hours), weekly or monthly basis.

Making a limit more strict (for example, lowering the limit) will take effect immediately. Making a limit less strict (raising or removing it) will only take effect after a 24-hour cooling-off period.

To adjust the limits on your account, please use the responsible gaming section once logged in or contact Customer Support.

Reality Check

It is easy to lose track of time while playing. To help you stay aware of how long you have been on the site, we offer a reality check feature.

When enabled, a notification will appear at regular intervals, reminding you of:

how long you have been logged in; and
your current session activity.

You can then choose to continue playing or log out. To turn on the reality check, visit your account settings or contact Customer Support.

Time Out

If you feel you need a short break from gambling, you can request a Time Out. During a Time Out:

your account will be temporarily suspended for the period you choose; and
you will not be able to log in or place bets until the Time Out expires.

Once the Time Out period ends, your account will automatically be unlocked. If you ask for the Time Out to be removed earlier, a 7-day cooling-off period will apply, and reactivation will occur on the original expiry date or after 7 days – whichever is earlier.

If you wish to withdraw funds while your account is in Time Out, please contact Customer Support and they will assist you.

Self-Exclusion

If you believe you need a longer break, you can choose to self-exclude from Boo Casino for a defined period or indefinitely.

During self-exclusion, you will not be able to log into your account or use our Services.
We will remove you from marketing communications for the duration of your self-exclusion. (Please allow up to 48 hours for all systems to update.)

Once the self-exclusion period ends, your account will be automatically reactivated. You may request to lift self-exclusion earlier, but a 7-day cooling-off period will apply, and access will not be restored before the initial exclusion period is over or the 7 days have passed – whichever comes first.

To set a self-exclusion, use the relevant option in your account or contact Customer Support.

Important Information About These Tools

The responsible gaming tools at Boo Casino are designed to help you manage your gambling, but they are effective only if you use them honestly and do not try to bypass them.

Please keep in mind that:

Tools are applied per site. If you hold accounts on more than one of our brands, you must set tools separately for each site, or ask Support to apply them on all specified sites.
Opening additional accounts to avoid limits or self-exclusion is not allowed and is considered multi-accounting and a breach of our Terms & Conditions.
We use various measures to detect duplicate or fraudulent accounts, but if you manage to open another account, you remain responsible for informing us so it can be handled appropriately.
Requests sent to Customer Support will be processed as soon as reasonably possible. Please consider your request active only once you have received confirmation from our team.

Additional Steps You Can Take

In addition to using our tools, we strongly recommend considering the following measures:

Contact professional support organisations such as Gamblers Anonymous or Gambling Therapy for confidential help and guidance.
Install third-party software that can block or restrict access to gambling sites, such as Net Nanny, GamBlock or GamBan.
Request exclusions or limits on all other gambling sites where you have accounts.
Unsubscribe from gambling-related newsletters, forums and social media pages that might trigger the urge to play.

Underage Gambling

Boo Casino strictly prohibits anyone under the age of 18 from opening an account or using our Services. We take reasonable steps to verify age and may request proof of identity or proof of age at any time. Accounts may be suspended until satisfactory evidence is provided.

We also emphasise the importance of parental control and ask parents and guardians to take active steps to prevent underage access to online gambling:

Consider the risks of underage gambling when giving children access to devices that can connect to the internet.
Use filtering or blocking software such as Net Nanny, GamBlock, GamBan or similar solutions to prevent minors from visiting gambling sites.
Do not leave children unattended near a computer, tablet or phone where a gambling site is open.
Never leave your Boo Casino account logged in when you are not using it.
Keep your username and password secure, avoid using the “remember password” function on shared devices, and always log out after playing.
Store payment cards and banking details in a safe place where minors cannot access them.

If you believe that a minor has accessed or used a Boo Casino account, please contact our Customer Support team immediately so that we can investigate and take appropriate action.