Privacy Policy

This Privacy Policy explains how Green Feather Online Limited (“GFO”, “we”, “us” or “our”) collects, uses, stores and shares personal data of individuals (“User(s)” or “you”) who:

  • visit, use or otherwise interact with the Boo Casino website (the “Site”), available at https://www.boocasino.co, or with any related webpage, email, text message, or online advertisement controlled by us; and
  • register a player account in order to access and use Boo Casino online games and related features (“Players”, and together with the Site – the “Services”).

This Privacy Policy should be read together with our Terms & Conditions. It sets out, in particular, our practices regarding:

  • Data Collection
  • Data Uses
  • Data Location
  • Data Retention
  • Data Sharing
  • Cookies and Tracking Technologies
  • Communications
  • Data Security
  • Data Subject Rights
  • Data Controller / Processor
  • Additional Information and Contact Details

We value your privacy and aim to be transparent about how and why we process personal data. Please review this Privacy Policy carefully to ensure that you understand and agree to our practices. You are not legally obliged to provide us with personal data; however, choosing not to do so may limit your ability to use some or all of our Services.

If you do not wish to share your personal data with us or do not agree with this Privacy Policy, please do not use our Services.

If you decide to open a player account, we will need to collect and process certain personal data (as explained in the “Data Collection” section below). This is necessary for us to provide the Services and to comply with applicable gambling and anti-money laundering regulations.

You may in some cases request that we delete specific data or restrict certain processing activities (see “Data Subject Rights”). Please note, however, that if you limit or object to certain processing activities, we may be unable to provide you with all features of the Services or the best possible user experience.

Data Collection

We collect different categories of data. To the extent that such data relates to an identified or identifiable individual, it is considered “Personal Data”.

1. Data automatically collected or generated

When you access or interact with our Services, we may automatically collect technical and usage information, including:

  • IP address and approximate (geo) location;
  • device identifiers and device type;
  • operating system, browser type and version, screen resolution, language and keyboard settings;
  • internet service provider, referring/exit pages and date/time stamps;
  • browsing and clickstream data, including pages viewed, session heatmaps and scroll behaviour;
  • the source of your visit (e.g. ad campaign or affiliate link).

This data is collected by us and/or our service providers, for example, through the use of cookies, scripts, pixels and other tracking technologies (see “Cookies and Tracking Technologies” below).

2. Players Data

When you register as a Player, you create an account and provide personal data such as:

  • full name;
  • contact information (email address, phone number, residential address);
  • date of birth and, where relevant, gender.

Once you are registered, we also collect information on:

  • your transactions (deposits, withdrawals and bonuses);
  • your gaming activity and play history;
  • communications with us (e.g. chats, emails, calls);
  • responsible gambling settings and self-exclusion requests.

To comply with licensing and regulatory requirements, we may ask you to provide additional details such as bank account or payment method information, credit card details, copies of identification documents, proof of address, financial statements or other documents demonstrating eligibility and lawful source of funds.

With your explicit consent, we may also process sensitive information relating to your health (for example, in connection with responsible gambling enquiries). Where provided, such data is handled in line with this Privacy Policy and applicable data protection laws.

3. Data received when you contact us

If you contact us (for example, via live chat, email or phone), we will process the information you provide, which may include:

  • your name and contact details;
  • account identifiers and usage logs;
  • content of your enquiry and any additional information you choose to share.

We use this information to review, handle and document your request, as well as to improve our customer support.

4. Data received from third party services

Our Services may be used in connection with third-party sites or services (for example, verification or payment providers). When you use our Services through such third parties, we may receive personal data about you from them, in accordance with their own privacy policies and terms. This Privacy Policy applies only to our processing of personal data, not to the practices of such third parties.

Data Uses

We use personal data for the operation of our Services, to comply with legal obligations and based on our legitimate interests in running and improving our business, safeguarding the Services, and protecting our Players, staff, partners and the public.

If you are located in a jurisdiction where consent is required for certain types of processing (for example, for special categories of personal data under the GDPR), your acceptance of our Terms & Conditions and this Privacy Policy will be treated as your consent to that processing. You may withdraw your consent at any time by contacting us at privacy@greenfeathergaming.com, though this will not affect processing already carried out.

In particular, we use personal data to:

  • operate, manage and provide the Services;
  • verify and authenticate Players, assess eligibility and grant access to the Services;
  • process deposits, withdrawals and other transactions;
  • offer customer support, handle requests and resolve complaints;
  • improve, personalize and optimize the Services and user experience;
  • send service-related communications (e.g. account notices, password reset, transaction confirmations);
  • send marketing communications and promotional offers, where permitted by law and your preferences;
  • monitor, prevent and detect fraud, abuse, security incidents and other prohibited or illegal activity;
  • generate aggregated and anonymized statistics and insights for internal analysis and business purposes;
  • comply with applicable laws and regulations, including gambling, AML and responsible gaming rules.

Data Location

We and our authorised service providers store and process personal data in the United Kingdom and in other jurisdictions where it is reasonably necessary to operate and maintain the Services or required by law.

Where personal data is transferred outside the originating jurisdiction, we take appropriate measures to ensure an adequate level of data protection, such as using contractual safeguards and applying industry-standard security practices. Player data is processed only in locations that comply with applicable privacy and gambling laws and with our contractual arrangements with service providers.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

When determining retention periods, we take into account:

  • the type and sensitivity of the personal data;
  • the risks associated with unauthorized use or disclosure;
  • the purposes for which we process the data and whether these can be met by other means;
  • legal and regulatory requirements, including bookkeeping and gambling regulations.

We also retain personal data where needed to establish, exercise or defend legal claims, or to demonstrate our relationship and transactions with you, in accordance with our internal data retention policy.

We may delete or anonymize data when we consider that it is no longer required for the purposes stated in this Privacy Policy, without prior notice to you. In particular, Player data may need to be kept for a minimum of five (5) years after account closure, in order to comply with gambling and anti-money laundering obligations.

If you have questions about how long we keep specific categories of data, please contact us at privacy@greenfeathergaming.com.

Data Sharing

1. Legal obligations

We may disclose personal data to competent authorities, regulators, courts or law enforcement agencies where required to do so by law, regulation or legal process (such as subpoenas, warrants or court orders), or where we believe such disclosure is necessary to:

  • comply with legal or regulatory obligations;
  • investigate, prevent or address suspected fraud, illegal activity or security issues;
  • protect our rights, property and safety, or those of our Users and the public.

2. Service Providers

We work with selected third-party companies and professionals (“Service Providers”) to support our operations, for example:

  • banks and payment processors;
  • IT, hosting, backup and security providers;
  • identity verification and KYC/AML service providers;
  • data analytics, marketing and customer support tools.

These Service Providers may have access to certain personal data strictly for the purposes of providing their services to us and may only use such data in accordance with our instructions and this Privacy Policy.

3. Protecting rights and safety

Where we believe it is necessary in good faith, we may share personal data to help protect the rights, property or personal safety of our company, our staff, our Users or others.

4. Group companies and corporate transactions

We may share personal data within the GFO group of companies for the purposes set out in this Privacy Policy. In the event of a corporate transaction such as a merger, acquisition, sale of assets or change of control, personal data may be shared with the parties involved, subject to appropriate confidentiality and data protection safeguards. Where such changes have a material impact on your personal data, we will inform you by email or a prominent notice on the Services.

We may also share or use non-personal, aggregated or anonymized data at our discretion, without further notice, provided it can no longer be used to identify an individual.

Cookies and Tracking Technologies

Our Services and some of our Service Providers use cookies, pixels, tags and similar technologies to:

  • enable and secure the proper functioning of the Services;
  • recognize your device and remember your preferences;
  • analyze usage, performance and effectiveness of our campaigns;
  • personalize content and offers.

Some cookies may be linked with personal data such as your IP address or account details. Most web browsers allow you to manage cookie settings, including blocking or deleting cookies. You can typically set your browser to notify you before a cookie is stored or to refuse cookies altogether. Please note that restricting cookies may impact your experience and some functionality of the Services.

We currently do not alter our practices in response to “Do Not Track” signals sent by browsers. For more detailed information about our use of cookies and similar technologies, please refer to our Cookie Policy.

Communications

1. Service communications

We may contact you with important information regarding your account and the Services, for example:

  • confirmation of registrations, deposits, withdrawals and account changes;
  • security alerts, password resets and verification steps;
  • changes to our Terms & Conditions, Privacy Policy or technical notices.

These communications are considered essential for the Services and you cannot opt out of receiving them while holding an active account.

2. Notifications and marketing communications

We may also send you promotional messages about bonuses, tournaments, new games, features or special offers via email, SMS, push notifications or on-site messages, subject to your consent and preferences and applicable law.

If you do not wish to receive such marketing communications, you may:

  • update your communication settings in your account (where available);
  • use the “unsubscribe”, “stop”, or similar link in our marketing emails or SMS;
  • contact our support team via live chat; or
  • email us at support@boocasino.co.

Data Security

We apply industry-standard technical and organizational measures to protect personal data held by us and by our service providers. These measures may include access controls, secure servers, firewalls, encryption, backups and internal policies.

Despite these efforts, no system can be guaranteed to be completely secure. We cannot promise absolute security of personal data or that unauthorized access, hacking, data loss or other incidents will never occur. You also play an important role in protecting your data and should keep your login details safe and secure.

Data Subject Rights

Depending on the data protection laws that apply to you (for example, the GDPR for users in the EEA), you may have certain rights in relation to your personal data, including:

  • the right to access the personal data we hold about you;
  • the right to request correction of inaccurate or incomplete data;
  • the right to request deletion of your data, in certain circumstances;
  • the right to restrict or object to specific processing activities;
  • the right to data portability, where applicable.

To exercise any of these rights, please contact us at privacy@greenfeathergaming.com.

Please note that your rights may be limited by our legal and regulatory obligations. For example, we may be required to retain certain data for a defined period. Where this is the case, we will explain the legal basis if we refuse or restrict your request.

When you submit a rights request, we may ask you for additional information or identification in order to verify your identity and to ensure we do not disclose data to the wrong person. We may also ask you to clarify the scope of your request. Any additional information collected in this context will be retained in line with our data retention practices to demonstrate how we handled your request.

Data Controller / Processor

Certain data protection laws distinguish between a “data controller” (the party that decides how and why personal data is processed) and a “data processor” (the party processing data on behalf of the controller).

For the purposes described in this Privacy Policy, Green Feather Online Limited (GFO) generally acts as the data controller of Users’ personal data. Our service providers who process personal data on our behalf act as data processors.

In some limited cases, certain service providers may process personal data for their own independent purposes (for example, for analytics or marketing on their own platforms as well as for us). In such scenarios, they may be considered “co-controllers” alongside GFO. If you wish to limit such independent processing, you may disable third-party cookies or adjust your privacy settings as described in the “Cookies and Tracking Technologies” section.

Additional Information and Contact Details

Updates and amendments

We may update this Privacy Policy from time to time. The updated version will be published on our Site with an indication of the effective date. If we make material changes, we will provide at least ten (10) days’ prior notice via the Services or by using the contact details available to us. By continuing to use the Services after the updated Privacy Policy takes effect, you are deemed to have accepted the changes.

External links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such external sites and recommend you review their privacy policies. This Privacy Policy applies only to data processed by us in connection with our Services.

Children and minors

Our Services are intended only for individuals aged 18 or older (or higher where required by law). We do not knowingly collect personal data from minors and do not wish to do so. If you are under 18, you must not use the Services or provide us with personal data.

We reserve the right to verify age and may request additional proof of age. If we become aware that a minor is using the Services, we will block access and close any related accounts. Personal data relating to the minor will be deleted as soon as reasonably possible, unless we must retain it for legal or regulatory reasons. If you believe that a minor has provided us with personal data, please contact us at privacy@greenfeathergaming.com.

Questions, concerns or complaints

If you have any questions, comments or concerns about this Privacy Policy or about how we handle personal data, please contact us at:

privacy@greenfeathergaming.com